At PawPrecision, we stand behind the quality of our grooming tools. This policy is designed to be fair while also maintaining high hygiene standards for all customers and their pets.
1. 30-Day Defective Product Guarantee
If your PawPrecision kit arrives damaged, is missing parts, or develops a manufacturer defect within 30 days of delivery, we will replace it free of charge.
To request a replacement:
- Email us at support@pawprecision.com
- Include your Order Number
- Provide a clear description of the issue
- Attach clear photos or a short video showing the problem
Once approved, we will send a replacement as quickly as possible.
2. Hygiene & Return Restrictions
Because this is a personal grooming tool that comes into contact with pets’ skin, fur, and nails, we cannot accept returns of opened or used products for sanitary reasons.
- We do not offer refunds for change of mind or if a pet does not cooperate with grooming.
- Returns are only accepted for unopened, factory-sealed products.
3. Unopened Product Returns
You may return an unopened, factory-sealed unit within 14 days of delivery for a refund.
To start a return:
- Contact support@pawprecision.com to request a Return Merchandise Authorization (RMA) number and the return address.
- The customer is responsible for the cost of return shipping.
- Once we receive and inspect the item and confirm it is unopened, we will issue a full refund to your original payment method within 3–7 business days.
4. Lost or Stolen Packages
If tracking shows the package as delivered but you cannot locate it:
- Please check with neighbors and wait 24 hours.
- If it is still missing, contact us so we can open an investigation with the carrier.